Terms of Service

1. About SUFK Developers

SUFK Developers provides website development, landing pages, e-commerce sites, agency and portfolio sites, blogs, custom web applications, maintenance, optimisation, SEO-related work, and AI services including chatbots, lead generation, follow-up, cold outreach, receptionists, WhatsApp automation, customer support and workflow automation. Contact: sufkdevelopers@gmail.com.

2. Acceptance

By using our website or services you confirm that you have read and understood these terms, that the information you provide is accurate, and that you have authority to enter into an agreement on behalf of any business you represent.

3. Our services and scope

Services are delivered based on requirements agreed with each client. Not every feature shown on this website is included in every project. The exact scope depends on the service selected, requirements, budget, timeline, third-party services and any written agreement. Where a specific proposal, quotation, invoice or statement of work conflicts with these terms, that agreement controls for that project.

4. Website development

Depending on the agreed scope, projects may include design, development, responsive layouts, forms, CMS or e-commerce functionality, integrations, SEO foundations, analytics, hosting and domain configuration, and maintenance. Features outside the agreed scope may require additional fees.

5. AI automation and its limitations

AI systems depend partly on third-party technologies, APIs, models and hosting, so we cannot guarantee perfect operation or continuous availability. AI-generated results can be incorrect, incomplete, outdated or inconsistent, and should not replace professional human judgement where accuracy matters. Clients are responsible for reviewing and approving AI-generated output.

6. Client responsibilities and content

• Provide accurate information, materials, instructions and approvals needed to complete the project.
• Ensure you have the rights to any logos, images, text, product data or credentials you supply.
• Do not supply content that infringes intellectual property, breaks the law, contains malware or facilitates fraud.
• You keep ownership of the materials you provide and grant us permission to use them to deliver the service.
• You are responsible for the accuracy of prices, claims, policies and contact details published on your site.

7. Domains, hosting and third-party services

Where we assist with domains or hosting, ownership and renewal arrangements depend on the specific agreement, and you are responsible for renewal fees unless agreed otherwise. Our services may depend on hosting, domain, payment, AI, API, email, database, analytics, messaging and CRM providers, whose pricing, availability and policies can change. We are not responsible for outages or changes caused by third parties.

8. Timelines, approvals and revisions

We make reasonable efforts to meet agreed timelines, but they are estimates unless a written agreement says otherwise, and may change due to client delays, missing information, scope changes, third-party outages or technical issues. Once you approve a design or feature, later changes may be treated as additional work. The number of included revisions depends on the package agreed; work outside the original scope may require additional payment and time.

9. Payments

Payment terms are communicated before work begins and may involve deposits, milestone payments, full payment or recurring fees, as set out in the relevant proposal or invoice. If payment is not received when due we may pause development, suspend services, delay delivery or, after reasonable notice, terminate the project. Work already completed remains payable.

10. Refunds and cancellations

Refunds and cancellations are governed by our separate Refund & Cancellation Policy. Unless required by law or agreed in writing, payments for completed work, third-party costs and custom development are not refundable.

11. Intellectual property and ownership

Unless agreed otherwise in writing, we retain ownership of our pre-existing code, frameworks, templates, reusable components, internal tools, processes and design systems. You receive rights to use the final deliverables as set out in the project agreement. Third-party assets, fonts, plugins, APIs and libraries remain subject to their own licences.

12. Portfolio use

Unless agreed otherwise in writing, we may display completed work in our portfolio, website, social media and marketing materials. If a project must remain confidential, agree this with us in writing before publication.

13. Acceptable use and security

You agree not to use our website or services to break the law, commit fraud, harass others, distribute malware, attempt unauthorised access, attack or probe our systems, circumvent security controls, send prohibited spam, impersonate others or infringe intellectual property. If you receive an account, keep your credentials secure and tell us if you believe it has been compromised. Please report security vulnerabilities responsibly.

14. AI automation and outreach compliance

Clients are responsible for ensuring their use of automation, outreach, messaging and lead generation complies with applicable law and platform rules, including consent, disclosures, opt-outs, anti-spam rules and provider policies. We do not guarantee campaign compliance unless compliance services are specifically included in the project agreement.

15. Disclaimers and no guarantee of results

Our website and general information are provided on an 'as available' basis. We do not guarantee uninterrupted or error-free operation, accurate AI output, third-party availability, or any specific revenue, profit, sales, leads, traffic, rankings, conversion rates or return on investment. Examples and projections are not guarantees.

16. Limitation of liability and indemnity

To the maximum extent permitted by law, we are not liable for indirect, incidental, special or consequential damages, including lost profits, revenue, opportunities, data or business interruption, or for losses caused by third-party outages or platform changes. Nothing here excludes liability that cannot legally be excluded. You agree to hold us harmless from claims arising from your misuse of our services, breach of these terms, content you provide, or your infringement of another party's rights.

17. Suspension, termination and changes

We may suspend or terminate services for material breach, unpaid invoices, misuse, unauthorised access attempts, security risk or unlawful activity, giving notice and an opportunity to resolve where appropriate. After termination, outstanding payments remain due, access to certain services may be removed, and third-party subscriptions may continue until cancelled. We may also modify, replace or discontinue parts of our website or services, and may update these terms, changing the 'last updated' date above.

18. Governing law and disputes

These terms are governed by the law specified in the applicable service agreement. If a dispute arises, both parties should first try to resolve it through good-faith communication and, where appropriate, mediation, before beginning formal proceedings. Nothing prevents either party from acting where necessary to protect legal rights.

19. Severability, waiver and entire agreement

If a provision is found invalid or unenforceable it will be modified to the minimum extent necessary and the rest will continue to apply. Not immediately enforcing a provision does not waive it. These terms, together with any project agreement, proposal, invoice, statement of work, Privacy Policy, Refund & Cancellation Policy, AI Services Terms and other applicable policies, form the agreement governing your use of our services.

20. Contact

SUFK Developers — sufkdevelopers@gmail.com — sufkdevelopers.com.