Refund & Cancellation Policy

1. Digital products

SUFK Developers may sell digital products such as eBooks, PDFs, templates, guides, digital assets, downloadable resources, educational materials and other digital files. Because digital products can generally be accessed or delivered immediately after purchase, all digital product sales are final once the product has been delivered or made available for download, unless a refund is specifically offered on the relevant product page or is required by applicable law.

2. Problems accessing a digital product

If you paid for a digital product but cannot access or download it because of a legitimate technical issue, contact us as soon as reasonably possible and we may, where appropriate:

• Resend the download link.
• Provide a replacement copy.
• Restore access to the purchased product.
• Investigate the technical issue.
• Provide another reasonable solution.

3. Incorrect or duplicate purchases

If you accidentally purchase the same digital product more than once, contact sufkdevelopers@gmail.com. We may review duplicate transactions and determine an appropriate solution. Refunds for accidental purchases are not automatically guaranteed.

4. Website development services

Website development projects are different from instant digital downloads. Before beginning a project we may agree with the client on scope, deliverables, price, timeline, payment schedule, revision terms, milestones and cancellation terms. These details may be included in a proposal, invoice, project agreement or statement of work. Where a separate written project agreement exists, its specific cancellation and refund terms will generally apply to that project.

5. Project deposits and payments

If a client is required to pay a deposit before work begins, the deposit may cover time already reserved, planning, research, design, development or other work performed for the project. Unless otherwise agreed in writing, payments for work already completed are generally not refundable. If a project is cancelled before substantial work begins, any potential refund will be considered based on work already completed, costs already incurred, third-party expenses, time reserved for the project, the applicable project agreement and applicable law.

6. AI automation services

AI automation projects may involve planning, development, configuration, testing, API setup and integrations. Because these services may involve significant work before completion, cancellation and refund terms may depend on the individual project agreement. Payments for completed work are generally non-refundable unless otherwise agreed in writing or required by applicable law.

7. Monthly or recurring services

If we introduce recurring services such as website maintenance, hosting, website management, AI automation maintenance or monthly support, the applicable service agreement or subscription terms will specify billing frequency, cancellation requirements, renewal terms, refund eligibility and service termination. Cancelling a recurring service generally prevents future charges but does not automatically refund amounts already paid for a completed billing period.

8. Client cancellation

If you need to cancel a service or project, contact sufkdevelopers@gmail.com as soon as possible. We will review the cancellation based on the applicable project or service agreement. If work has already started, you may remain responsible for payments relating to work already completed or costs already incurred.

9. SUFK Developers cancellation

In certain circumstances we may cancel or decline a project or service. Reasons may include:

• Technical limitations.
• Client non-cooperation.
• Failure to provide required information.
• Non-payment.
• Security concerns.
• Unlawful requests.
• Violation of our Terms of Service.
• Circumstances outside our reasonable control.

10. Non-refundable circumstances

• A digital product has already been delivered or made available for download.
• You changed your mind after receiving a digital product.
• You no longer need the product or service.
• You purchased the wrong product.
• You failed to read the product description before purchasing.
• You failed to provide required project information.
• Work has already been completed.
• A project has progressed according to the agreed scope.
• The issue is caused by a third-party service outside our reasonable control.

11. Third-party payments

Payments may be processed through third-party payment providers who have their own refund and dispute procedures. Where a payment processor is involved we may need to work with the processor to investigate a payment-related issue. Third-party processing fees may not always be recoverable.

12. Chargebacks and payment disputes

Before initiating a payment dispute or chargeback, please contact us so we can attempt to resolve the issue. Unauthorized or fraudulent transactions may be investigated. Nothing in this section prevents you from exercising rights available to you under applicable law.

13. How to request a refund or cancellation

Email sufkdevelopers@gmail.com with the subject “Refund / Cancellation Request” and include:

• Your name.
• Email address used for the purchase.
• Product or service name.
• Order or invoice information, if available.
• Date of purchase.
• Reason for your request.
• Relevant screenshots or other information, if applicable.

14. Review of requests

Refund and cancellation requests are reviewed individually according to this policy, the applicable product or service agreement, the purchase details, work already completed, technical circumstances and applicable law. Submitting a request does not automatically guarantee a refund.

15. Refund processing

If a refund is approved it will generally be processed through the original payment method where reasonably possible. The time required for funds to appear in your account may depend on the payment provider or financial institution, which we do not control.

16. Consumer rights

This policy is not intended to remove or restrict any consumer rights that cannot legally be excluded under applicable law. Where applicable law provides a mandatory refund, cancellation, warranty or other consumer protection, those rights continue to apply.

17. Changes to this policy

We may update this Refund & Cancellation Policy from time to time. When changes are made we will update the “Last updated” date at the top of this page. The updated policy applies to purchases made after the effective update date, unless otherwise required by applicable law.

18. Contact us

SUFK Developers — Pakistan — sufkdevelopers@gmail.com — https://www.sufkdevelopers.com. Subject: Refund / Cancellation Request.