Privacy Policy

1. Who we are

This website and its services are operated by SUFK Developers (sufkdevelopers.com, sufkdevelopers@gmail.com). Our services include website development, landing pages, e-commerce websites, agency websites, AI automation, AI chatbots, lead generation, follow-up systems, AI receptionists, WhatsApp automation and related digital services.

2. Information you provide

• Contact information: name, email address, phone number, business name and company details.
• Project information: website type, existing website, social profiles, industry, goals, features, requirements, timeline, budget and existing technology.
• Business audit information: business name, website, socials, industry, business age, employee numbers, goals, challenges and plans.
• Account information where authenticated features are provided: email address, account identifiers and preferences. We never request passwords in plain text.

3. Information you should not submit

Please do not send passwords, card or banking details, government identification numbers, private keys, API keys or other highly sensitive information through this website unless we have specifically requested it and provided a secure method. If you submit something sensitive by accident, contact us so we can deal with it.

4. Information collected automatically

When you visit the site, technical information may be collected: IP address, browser and device type, operating system, approximate location, pages visited, time on page, referring website, interaction data, errors and performance data. This is used to keep the site working, secure and fast.

5. Cookies and similar technologies

We may use essential cookies for authentication, security, sessions and core functionality; analytics cookies to understand how the site is used; and preference cookies to remember settings. You can control cookies through your browser. Where non-essential cookies require consent under applicable law, we will provide a consent mechanism.

6. How we use your information

• Responding to enquiries and providing the services you request.
• Building websites, digital products and automation systems.
• Scheduling consultations and carrying out business audits.
• Improving our website and services, and troubleshooting problems.
• Detecting fraud or abuse, preventing unauthorised access and protecting our systems.
• Meeting legal or regulatory obligations.

7. Email communications

If you give us your email address we may use it to reply to your enquiry, discuss your project, provide requested information and send service-related notices. Marketing messages are only sent where permitted by law, and you can ask us to stop at any time.

8. AI services and automation

Some of our services involve artificial intelligence or automated systems. Depending on the project, information may be processed by AI software, automation platforms, APIs or other third-party providers. Before sending sensitive or confidential information to an AI-powered service, make sure you understand how that service processes it. Client projects may be subject to additional agreements.

9. Third-party service providers

We use trusted providers for hosting, databases, authentication, infrastructure, analytics, email, AI services, automation, security, file storage, communication and payment processing. These providers process information on our behalf and have their own privacy policies. We do not authorise them to use personal information for unrelated purposes.

10. Database information

Information submitted through our website may be stored in database infrastructure provided by third-party technology providers. Access controls are configured so that private information is not publicly accessible and, where accounts exist, users can only reach information they are authorised to see.

11. Data security

We take reasonable technical and organisational measures to protect personal information, including authentication and authorisation controls, access restrictions, input validation, rate limiting, environment variables for sensitive configuration, HTTPS/TLS, database access controls, dependency updates and careful error handling. No internet-based system can be guaranteed completely secure.

12. Data retention

We keep personal information only for as long as reasonably necessary to provide services, maintain records, respond to enquiries, resolve disputes, prevent fraud, maintain security, meet legal obligations and enforce agreements. When it is no longer needed we delete, anonymise or securely dispose of it.

13. Sharing your information

• Service providers who help us operate the business.
• Professional advisors such as legal or accounting advisors where reasonably necessary.
• Legal authorities where disclosure is required by law or legal process.
• Security and fraud prevention where necessary to investigate abuse or unauthorised access.
• Business transfers, if SUFK Developers is involved in a merger, acquisition or sale of assets.

14. Your information is not for sale

We do not sell personal information, and we do not provide it to unrelated third parties for their own marketing purposes without a lawful basis or your consent where required.

15. Third-party links

Our website may link to third-party websites, services or social platforms. We are not responsible for their privacy practices, security or content. Review the privacy policy of any site you visit after leaving ours.

16. Children's privacy

Our services are intended for businesses and general audiences and are not directed at children. We do not knowingly collect personal information from children where prohibited by law. If you believe a child has provided information to us, please contact us.

17. International data transfers

Depending on the technology providers used, your information may be processed or stored in countries other than the one you live in. Where required by law we take appropriate measures regarding international transfers.

18. Your privacy rights

• Request access to the personal information we hold about you.
• Request correction of inaccurate information.
• Request deletion or restriction of certain information.
• Object to certain processing, or withdraw consent where processing relies on it.
• Request a copy of certain information.

19. Marketing opt-out

If you receive marketing emails from us you can unsubscribe using the option provided or by emailing sufkdevelopers@gmail.com. We may still send communications about services you have requested.

20. Data requests

To request access, correction or deletion, email sufkdevelopers@gmail.com with the subject 'Privacy Request' and explain your request clearly. We may need to verify your identity before completing it, and we handle requests in line with applicable privacy laws.

21. Business client data

If you hire us to build a website, automation, database or other digital product, you may provide information about your own customers, employees or leads. In those cases we may process that information on your behalf, and you remain responsible for deciding what is collected, why, whether it is lawful, what notices and consents are needed, and how long it is kept. Additional contractual terms may apply.

22. Data breaches and security incidents

If we become aware of a security incident involving personal information, we will investigate and take reasonable steps to contain and address it, and provide notifications to affected individuals or authorities where required by law.

23. Accuracy of information

Please provide accurate, up-to-date information. If something you have given us changes, contact us and we will update it where appropriate.

24. Changes to this policy

We may update this policy from time to time and will change the 'last updated' date above. Where changes are significant we may provide additional notice.

25. Contact us

SUFK Developers — sufkdevelopers@gmail.com — sufkdevelopers.com. Privacy requests can be sent to the same address.

26. Important notice

This policy describes our general privacy practices. Specific services, integrations, AI systems, client projects or payment processing may be subject to additional privacy terms, which should be read alongside this policy.